Refund policy

  • We require a 60 day cancellation notice. The deposit is non-refundable. However, any payments made before the 60-day cancellation period, not including the deposit, will be refunded. 
  • In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 60 days of your wedding/event, we will move your event to another date free of charge.
  • Arch & Aisle Rentals reserves the right to cancel this contract if at any time Arch & Aisle Rentals feels that the obligations cannot be met. Arch & Aisle Rentals will credit the full amount paid, minus any actual costs incurred by us up to that point (Including but not limited to: payment processing fees, time spent in communication with you, time spent forming a proposal, time spent working on your event preparations, fees charged by our banking institutions for refunds and the fees associated with us making this available online for you to rent online).
  • Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Los Angeles, California before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.